Frequently Asked Questions

SriLakshanya is a premium online store specializing in authentic handwoven silk sarees and traditional Indian ethnic wear. We offer a curated collection of high-quality sarees sourced directly from master weavers across India.

Yes, all our sarees are 100% authentic and handwoven. We work directly with master weavers to ensure authenticity and quality. Each saree comes with quality assurance and is carefully inspected before shipping.

Currently, we primarily ship within India. For international shipping inquiries, please contact us directly at support@srilakshanya.com and we'll be happy to assist you.

To place an order:

1. Browse our collection and select the saree you like
2. Click on the product to view details
3. Select quantity and size (if applicable)
4. Click "Proceed" and fill in your details
5. Complete the payment
6. You'll receive an order confirmation

We accept various payment methods including:

• UPI payments
• Credit/Debit cards
• Net banking
• Digital wallets

All payments are processed securely through our payment gateway.

After placing your order, you will receive:

• An order confirmation message on screen
• An order number for tracking
• We will contact you on WhatsApp with order details

You can also track your order using the order number on our Track Order page.

You can cancel your order before it is shipped. Please contact us immediately at support@srilakshanya.com or +91 9360358344 with your order number. Once the order is shipped, it cannot be cancelled, but you can return it as per our return policy.

Shipping times vary based on your location:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days

Orders are typically processed within 1-2 business days. You'll receive a tracking number once your order is shipped.

You can track your order by:

1. Visit our Track Order page
2. Enter your order number
3. View real-time order status and updates

You'll also receive updates via WhatsApp or email when your order status changes.

If you're not available, the delivery person will:

• Leave a delivery attempt notice
• Contact you to reschedule delivery
• Make up to 2 additional delivery attempts

If delivery cannot be completed, the package will be returned to us and you'll be responsible for return shipping charges.

Shipping charges depend on:

• Your delivery location
• Package weight and size
• Selected shipping method

Shipping costs are calculated and displayed at checkout. We may offer free shipping on orders above a certain amount - check our website for current promotions.

We accept returns within 7 days of delivery, provided:

• The item is unused and in original condition
• Original tags and packaging are intact
• Proof of purchase is provided

For detailed information, please visit our Policies page.

To return an item:

1. Contact us within 7 days of delivery
2. Provide your order number and reason for return
3. We'll provide return authorization and instructions
4. Ship the item back to us in original packaging
5. Once received and inspected, we'll process your refund

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. You'll receive an email confirmation when the refund is processed. It may take additional time for the refund to appear in your account depending on your bank or payment method.

Exchanges are subject to product availability. Please contact us to check if your desired size or color is available. If available, you can return the original item and place a new order, or we can process an exchange. Return shipping charges apply unless the item is defective or incorrect.

To maintain the beauty of your silk saree:

• Dry clean only for best results
• Store in a cool, dry place
• Wrap in muslin cloth to prevent damage
• Avoid direct sunlight and moisture
• Use a padded hanger if hanging

Each saree comes with care instructions. Please follow them for optimal maintenance.

If you receive a damaged or defective product, please contact us immediately within 7 days of delivery. We will:

• Arrange for a replacement at no extra cost
• Or provide a full refund
• Cover return shipping charges

Please provide photos of the damage when contacting us.

We offer standard sizes for most products. For custom sizes or special designs, please contact us directly at support@srilakshanya.com or +91 9360358344 to discuss your requirements. Custom orders may take longer to process and may have different return policies.