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Our Policies

Last Updated: March 03, 2026

Privacy Policy

At SriLakshanya, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Your privacy is important to us. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through payment gateways)
  • Account credentials (if you create an account)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our website
  • Payment processors to handle transactions
  • Shipping companies to deliver your orders
  • Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications

6. Cookies

We use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: support@srilakshanya.com
  • Phone: +91 9360358344

Shipping Policy

We are committed to delivering your orders safely and on time. This policy outlines our shipping practices and procedures.

1. Shipping Methods

We offer various shipping methods to suit your needs. Available options will be displayed at checkout.

2. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

3. Processing Time

Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons or for custom orders.

4. Delivery Time

Estimated delivery times:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: 10-15 business days

Note: Delivery times are estimates and may vary based on location and carrier.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track your order using our Track Order page.

6. Delivery Address

Please ensure your delivery address is accurate. We are not responsible for delays or failures due to incorrect address information.

7. Undeliverable Packages

If a package cannot be delivered due to incorrect address or other issues, it will be returned to us. You will be responsible for return shipping charges.

Return Policy

We want you to be completely satisfied with your purchase. This policy outlines our return and exchange procedures.

1. Return Eligibility

Items can be returned within 7 days of delivery, provided:

  • The item is unused and in original condition
  • Original tags and packaging are intact
  • The item is not a custom or personalized product
  • Proof of purchase is provided

2. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Items damaged by customer
  • Items without original packaging
  • Sale or clearance items (unless defective)

3. Return Process

  1. Contact us within 7 days of delivery
  2. Provide order number and reason for return
  3. Receive return authorization
  4. Ship the item back to us
  5. Receive refund or exchange

4. Return Shipping

Return shipping charges are the responsibility of the customer, unless the item is defective or incorrect item was shipped.

5. Exchanges

Exchanges are subject to product availability. Please contact us to check availability before returning your item.

Refund Policy

We process refunds in accordance with this policy. Please read carefully to understand our refund procedures.

1. Refund Eligibility

Refunds are available for:

  • Items returned within the return period
  • Defective or damaged items
  • Incorrect items received
  • Cancelled orders (before shipment)

2. Refund Processing Time

Once we receive and inspect your returned item:

  • Refunds are typically processed within 5-7 business days
  • You will receive an email confirmation when the refund is processed
  • It may take additional time for the refund to appear in your account

3. Refund Method

Refunds will be issued to the original payment method used for the purchase.

4. Partial Refunds

Partial refunds may be issued for:

  • Items returned in less than perfect condition
  • Missing accessories or packaging
  • Return shipping charges (if applicable)

5. Non-Refundable Charges

The following charges are non-refundable:

  • Original shipping charges (unless item is defective)
  • Return shipping charges
  • Customization fees

6. Contact for Refunds

For refund inquiries, please contact us:

  • Email: support@srilakshanya.com
  • Phone: +91 9360358344